Apply on Kit Job: kitjob.ca/job/2g9d6y

Shape the future of customer service delivery as a strategic Manager in a remote setting. Enhance cardholder interactions through innovative solutions and measurable performance improvements.This senior role is focused on elevating customer support operations and experiences. You will collaborate with teams, analyze performance data, and implement effective change management practices. Key responsibilities emphasize building robust partnerships and maintaining high standards of quality and compliance.Key Responsibilities:
- Strategize and implement operational enhancements
- Manage relationships with BPO leadership for optimal performance
- Analyze contact center data to drive improvement
- Ensure adherence to compliance and quality standards




- Lead implementation of advanced technological solutionsRequirements:
- Over 7 years in customer support operations
- Expertise in managing BPO relationships
- Solid interpersonal and presentation skills
- Ability to derive insights from data analysis
- Background in fintech, banking, or payments preferredDrive excellence in customer support operations and help shape a high-impact support ecosystem, leveraging innovative solutions and collaborative partnerships. #J-18808-Ljbffr

Apply on Kit Job: kitjob.ca/job/2g9d6y

📌 Innovative Manager Driving Service Delivery And Partner Performance (Toronto)
🏢 MQ Referrals Only
📍 Toronto