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Program Support Manager

Organization: Ministry of Children, Community and Social Services

Division: Children and Community Support Division

City: London

Language of Position(s): English

Job Term: 1 Permanent

Job Code: M0912G - Social Services52

Salary: $90,700.00 - $133,653.00 Per year

Posting Status: Open

Job ID:

About the Division

The Child and Parent Resource Institute (CPRI) provides highly specialized trauma‑informed mental health and developmental services through assessment, consultation, treatment, research, and education. We partner closely with community agencies to meet the unique needs of each child and family.

Responsibilities

- Deliver evidence‑based, trauma‑informed services that improve outcomes for children, youth, and families.
- Strengthen program quality and consistency by aligning service delivery with provincial priorities, emerging trends, and best practices.
- Foster an inclusive, antiracist, accessible, and engaged workplace where multidisciplinary teams can perform at their best.
- Build strong partnerships with community providers and stakeholders to enhance service pathways and support system‑wide impact.
- Provide strategic insights and transparent reporting to senior leadership to inform decisions and address program needs.
- Ensure operational excellence through effective planning, legislative compliance, and responsive management of complex service‑delivery challenges.

Qualifications

Leadership

- Program Delivery: Experience delivering programs in alignment with legislation, regulations, and ministry policies.
- Operational Planning: Ability to set goals, develop operational plans, and manage day‑to‑day operations.
- Inclusive Team Leadership: Skilled in leading diverse teams, communicating expectations, and fostering engagement.
- People Management: Experience with staffing processes, training, performance management, and employee relations.
- Change Leadership: Comfortable leading teams through change, shifting priorities,



and evolving organizational needs.

Project Management Expertise

- Project Methodology: Strong knowledge of project management methods, processes, and tools.
- Multi‑Project Coordination: Experience leading and coordinating multiple projects at the same time.
- Strategic Advisory: Ability to advise senior leaders and regional partners on project status, risks, and impacts.
- Integrated Planning: Skilled in incorporating funding requirements, technical considerations, and operational needs into project plans.

Technical Knowledge

- Policy & Legislative Expertise: Understanding of ministry policies, service models, and key legislation (e.g., OHSA, CYFSA).
- Operational & HR Knowledge: Experience with HR practices, financial management, and operational procedures.
- Health & Safety Competence: Knowledge of health and safety standards, risk assessments, and emergency planning.
- Clinical & Specialized Services Expertise: Knowledge of children’s treatment centres, mental health services, developmental services, special needs programming, and clinical service delivery models.

Communication & Interpersonal Skills

- Relationship Building: Ability to build strong, trusting relationships with partners, service providers, and community groups.
- Executive Communication: Skilled at preparing briefings, reports, and recommendations for senior leadership.
- Collaboration & Conflict Resolution: Strong negotiation, problem‑solving, and consensus‑building skills.
- Clear, Supportive Communication: Communicates expectations and information clearly with staff and stakeholders.

Commitment to Diversity, Inclusion and Accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialised individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Work Location

1 English Permanent, 600 Sanatorium Rd, London, West Region, Broad Record Check

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Apply on Kit Job: kitjob.ca/job/2g9cql

📌 Program Support Manager (London)
🏢 Ontario Public Service Leadership | Leadership dans la fonction publique de l’Ontario
📍 London