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Senior Manager, Experience Design Overview

As a Senior Manager, Experience Design, you bring bold, strategic thinking to shape and deliver world‑class client experiences at BMO. You operate seamlessly across vision and execution—translating big‑picture experience strategy into high‑quality, thoughtfully crafted design outcomes—while bringing deep expertise in modern UX patterns, design thinking, and human‑centered design practices. Grounded in research and data, you articulate explicit, compelling design direction that aligns teams and partners on what to build and why. You ensure design work supports a cohesive experience vision, partnering closely with product, technology, and business leaders to influence decisions and drive meaningful impact at scale. As a people leader, you mentor and develop designers, set clear standards, and shape our practice and culture to enable high‑performing teams. As a trusted design leader, you help envision and articulate future‑state experiences that inspire the organization, elevate design maturity, and ensure experience quality is built into everything we deliver.

Designs and creates digital experiences by prioritizing users and business requirements over technology limitations and constraints. Understands logical user flows focusing on interaction models, navigation and usage. Applies user‑centered design processes to create satisfying and compelling experiences for users of a product. Conducts user research and testing, develops wireframes and task flows based on user needs. Collaborates with development teams to create intuitive, user‑friendly software by applying understanding of graphic design, programming and web technologies.

Responsibilities

- Works with cross‑functional teams including engineering, product management and user research.
- Chooses and implements the best design techniques and tests for usability.
- Gathers user and business requirements and turns them into initial sketches and wireframes all the way through to visual design and HTML/CSS prototyping.
- Uses wireframes, flows, sketches,



and customer journeys to communicate designs in order to promote cross‑disciplinary team development and communication.
- Creates simple prototypes that convey the intent of initial ideas and thoughts.
- Understands the user and business needs and transforms them into a digital experience.
- Creates sitemaps, determines the information architecture, makes wireframes and prototypes.
- Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
- Ensures alignment between values and behaviour that fosters diversity and inclusion.
- Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
- Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
- Attracts, retains, and enables the career development of top talent.
- Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
- Operates at a group/enterprise‑wide level and serves as a specialist resource to senior leaders and stakeholders.
- Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non‑routine.
- Implements changes in response to shifting trends.
- Broader work or accountabilities may be assigned as needed.
- Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite,



making sound and risk‑informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications

Intermediate level of proficiency:

- User Interface Design.

Advanced level of proficiency:

- Design Pattern/(User Behavior).
- Imaging Tools.
- Web Analytics.
- Media Content and Graphic Designs.
- Emotional agility.
- Adaptability.
- Business Requirements Definition, Analysis and Mapping.
- Accessibility.
- Responsive design.
- Storytelling.
- Usability Evaluation.
- Design Thinking.
- Human Centricity aspects.
- User Experience Design.
- User Research.
- Customer Centricity.
- Verbal & written communication skills.
- Analytical and problem solving skills.
- Collaboration & team skills; with a focus on cross‐group collaboration.
- Able to manage ambiguity.
- Data driven decision making.
- Typically 7+ years of relevant experience and post‑secondary degree in related field of study or an equivalent combination of education and experience.
- Seasoned professional with a combination of education, experience and industry knowledge.

Compensation & Benefits

Salary: $94,600.00 – $176,000.00 (Salaried)

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part‑time roles will be pro‑rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance‑based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

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Apply on Kit Job: kitjob.ca/job/2g9cer

📌 Sr. Manager - Experience Design (Toronto)
🏢 BMO
📍 Toronto