Empower customer journey transformation as a Senior Business Analyst. Utilize data and AI solutions to detect and reduce operational friction in a proactive manner.This role demands a strategic thinker focused on enhancing customer experience through data insights. You'll proactively identify issues driving executive escalations and translate findings into actionable business cases. Robust analytical skills will be crucial to your success in instigating positive change and fostering a culture of continuous improvement.Key Responsibilities:
- Construct opportunity funnels from diverse data sources
- Integrate AI technologies for automated oversight
- Analyze financial and operational impacts of changes
- Develop BI architecture and maintain data pipelines
- Investigate escalations to identify root causesRequirements:
- 2-3 years’ experience in business analysis roles
- Proven skills in requirements elicitation and management
- Strong analytical mindset with attention to detail
- Proficiency in data visualization tools like Tableau
- Excellent written and verbal communication abilitiesHarness your analytical expertise to enhance customer experiences and streamline operational processes effectively. #J-18808-Ljbffr
Apply on Kit Job: kitjob.ca/job/2g9c9v
📌 Data-Driven Senior Business Analyst (Vancouver)
🏢 TELUS Digital
📍 Vancouver
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.