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About The Role

We're looking for an Operations Manager to lead our Amazon USA private label business — both at the strategic level and in the weeds. This is a 50/50 role: half hands-on operator, half team lead. You'll own supply chain, Amazon account health, inventory planning, and vendor relationships while managing a small team of 2–3.

If you thrive in fast-paced environments, care deeply about process, and want to build something meaningful in e-commerce — this is the role.

Compensation & Benefits

- Market-competitive salary based on contribution
- Health insurance stipend
- Paid vacation
- Remote position

Key Responsibilities

Operations & Supply Chain

- Oversee the Supply Chain Manager and ensure end-to-end supply chain operations run smoothly, from supplier production in China to 3PL warehouses in the USA, and final delivery to Amazon fulfillment centers
- Actively support the team during critical operational periods — stepping in to execute and problem-solve logistics, customs clearance, or inbound delays
- Provide guidance and make strategic decisions on inbound logistics, customs clearance, and domestic transport
- Maintain visibility on inventory levels and work with the Supply Chain Manager to prevent stockouts or excess inventory
- Bring hands-on experience in supply chain management, including creating and managing seasonal and monthly forecasting models, with proven ability to make accurate forecasts that guide purchasing and replenishment

Amazon Marketplace Operations

- Oversee the Supply Chain Manager to ensure order management and supervise Administrative Assistant in handling customer service and timely resolution of account-related issues
- Manage Amazon account health, including policy violations, IP complaints, and other compliance issues, resolving them independently and efficiently
- Hands-on expertise in Amazon Seller Central — directly executing operational tasks when needed




- Coordinate with internal teams to ensure the PPC team can adjust advertising strategies based on inventory levels
- Monitor product listings, rankings, and competitor activity to maintain competitiveness

Vendor & Purchasing Management

- Source, negotiate, and manage relationships with suppliers, freight forwarders, and 3PL providers
- Evaluate vendor performance and ensure high-quality standards and on-time deliveries
- Oversee purchasing activities, ensuring cost-efficiency while maintaining product quality
- Step in to negotiate or manage critical supplier issues when escalation is required

Leadership & Team Management

- Manage and mentor a small team of 2–3 operations staff
- Establish clear processes, KPIs, and accountability for the team
- Promote a continuous improvement culture, driving efficiency gains of “1% better every day.”
- Lead by example — working alongside the team in daily operations, modeling problem-solving, and maintaining high execution standards. Balance strategic direction with direct, hands-on involvement to ensure flawless execution
- This role may also involve ad-hoc projects and other analysis or operational tasks beyond those listed, as required to support the evolving priorities of the business

Qualifications (Must-Have)

- 3+ years of hand-on experience in operations, supply chain, or logistics in an Amazon environment
- Extremely detail-oriented, process-driven, and highly organized, with a focus on continuous improvement
- Comfortable working in a fast-paced, dynamic environment with partial overlap to the U.S. East Coast time zone
- Strong knowledge of Amazon FBA logistics, 3PL operations, and international shipments (China to USA), including customs and freight forwarding




- Proven track record in forecasting, inventory planning, and demand analysis to support seasonal and replenishment cycles
- Hands-on experience managing Amazon account health, including policy violations, IP complaints, and compliance issues
- Solid understanding of how PPC advertising and marketing performance impact inventory and operations
- Fluent in English (required); strong communication and analytical skills

Nice to have

- Amazon account health and IP complaint experience
- Mandarin (for supplier communication)
- Helium 10, SoStocked, or similar tools
- ClickUp or Asana
- Experience launching products on Amazon
- Google Sheets / Excel proficiency
- Prior small team management in e-commerce

90 Day Objectives

- Master day-to-day supply chain and operations: Fully understand all processes from China supplier production to 3PL and Amazon FBA, including logistics, inventory management, and issue resolution
- Learn and master Amazon Seller Central: Understand workflows for order management, account health, and compliance, while building the skills to independently identify and resolve policy, IP issues (if any), or operational issues
- Understand and apply seasonal forecasting: Learn existing forecasting models, analyze historical sales data, and consider seasonal factors to ensure accurate demand planning
- Submit actionable demand forecasts: Produce reliable demand forecasts that aligned with seasonal trends and operational constraints

Key Performance Indicators

- Healthy Inventory Levels - Target 60-90 days inventory available at 3PL warehouse for each SKU
- Less than 8 SKUs overstocked beyond forecast period (typically 6 months)
- Less than 4 SKUs overstocked at Amazon FBA (greater than 75 days inventory)
- Less than 2 SKUs understocked at Amazon FBA (less than 21 days inventory)
- Amazon Inventory Performance Index (IPI) - Greater than 465

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Apply on Kit Job: kitjob.ca/job/2g9bi6

📌 Operations Manager – Amazon USA Private Label (Toronto)
🏢 Page One Brands
📍 Toronto