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About Diversified Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award‑winning team specializes in delivering solutions for the most complex, large‑scale and immersive installations. Serving a global clientele that includes major media organizations, retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What To Expect

At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work workplace, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

How You’ll Contribute

The Project Operations Field Implementation Manager, Canada is responsible for onsite guidance and oversight of multiple specific projects. Oversight of 10‑15+ Diversified Technicians/subcontractors at any given time, this position enforces standards and processes that increase the quality, velocity, and efficiency for the team. The role is the onsite point for customer escalation and the face of Diversified during the implementation phase on key projects. This individual will work with the PMO team and Engineering, ensuring Project Operations is aligned with the needs of our clients and the business unit needs.

Location

Greater Toronto Area

Primary Duties and Responsibilities

- Act as Site Superintendent on high‑profile projects, acting as a single point of contact for onsite teams (Field Engineers, Technicians, Subcontractors, etc.) and filtering information to the Project Manager.
- Assist in addressing performance of onsite resources and associates.
- Training – Termination, mechanical,



client interface and other aspects of Diversified installation standards.
- First point of escalation for Field Issues with the client.
- Defuse and resolve onsite client issues.
- Verification and enforcement of onsite performance and productivity standards, providing feedback for reviews and training plans.
- Provide onsite support for integration issues.
- Assist in development and deployment of installation processes and standards.
- Recommend training for future growth and development of team to ensure best in class.
- Provide a consistent level of technical performance; may require overtime, weekends and extended periods to meet deadlines.
- Complete assignments within established or better than established task durations; estimate task durations to meet deadlines. Provide daily feedback to Project Manager.
- Assist in developing growth plans for process and operations staff to ensure long‑term success.
- Help develop and ensure compliance in the Quality Assurance program.
- Field implementation and tracking of departmental goals and objectives.
- Responsible for site activities related to Safety, Quality Control and QA.
- Coordinate service activities to ensure all systems requiring support are successfully included.
- Final verification of preparedness for site activities.
- Support fleet and/or delivery of tools and materials for the field.
- Maintain and track tooling/test gear.
- Conduct site surveys for projects and sales support.
- Verify commissioning readiness.
- Review daily field reports for content and format.

Complexity

- Verification and implementation of standards in how Diversified deploys.
- Immediate point of escalation for job sites.

Decision Making Authority

- Feedback on hires/fires/reviews.
- Removal of personnel from job sites.
- Standard training and enforcement for contractors.
- Timesheet/PTO/Expense verification.

Physical Working Environment

- Ability to visit multiple job sites in assigned geography.




- Must be able to lift 50 lbs.

Travel

Frequent travel by car and occasional airplane trips are required. The employee must possess a valid Ontario driver’s license. Employees will use their own vehicle and will be reimbursed for mileage at the current corporate rate. Local travel to job sites (within a 2‑hour driving distance each way) will comprise 70‑90% of the time. Occasional travel by airplane for out‑of‑town projects may be required.

Required Skills/Qualifications

- 3+ years’ experience as a senior or lead technician, or experience as a site superintendent with another company.
- Familiarity with a wide range of audio, video and networking equipment.
- High level of experience in construction environments.
- Knowledgeable of low‑voltage electrical concepts.
- Possess advanced AV installation skills.
- Good verbal communication and customer service skills.
- Ability to diagnose, troubleshoot and resolve technical problems.
- Preferred: CTS or CTSI certifications.

What We Offer

- Medical and dental plan options to suit your family’s needs.
- Basic Life, AD&D;, Short‑Term and Long‑Term Disability Insurance.
- Healthcare and Dependent Care Flexible Spending Accounts (FSA).
- Paid Time Off and Paid Holidays.
- Commuter Benefits.
- And much more.

Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.

We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.

If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact the careers team so we can assist you.

Our compensation ranges reflect the cost of labor across several geographic markets. Pay is based on several factors including market location and may vary depending on job‑related knowledge, skills and experience.

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Apply on Kit Job: kitjob.ca/job/2g9bay

📌 AV Project Operations AV Field Implementation Manager (Toronto)
🏢 Diversified
📍 Toronto