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The ServiceNow Solution Architect reports to the Senior Product Manager and is responsible for leading solution design and guiding delivery across the enterprise ServiceNow platform.

Key Deliverables

Lead solution design for ServiceNow initiatives, balancing business requirements with platform standards and long-term sustainability

Translate business needs into clear, scalable technical designs and implementation approaches

Produce and socialize architecture artifacts (e.g., conceptual and logical designs, Architecture Review documentation)

Guide solutions through governance and architecture review processes

Partner with product, platform, engineering, security, and business teams to define delivery paths and drive alignment

Provide technical direction and oversight to development/configuration teams, including design reviews and quality guardrails

Contribute to platform governance through reusable patterns, standards, and documentation

Facilitate workshops and communicate complex technical concepts clearly to both technical and non‑technical audiences

Ensure solutions are designed for scalability, reliability, maintainability, and operational support

Support vendor and partner teams by reinforcing design intent and ensuring alignment to quality expectations

Experience And Qualifications

Bachelor’s degree in Information Technology or related field or a combination of education and experience

7+ years of progressive experience with the ServiceNow platform encompassing ITSM, ITOM, ITBM, SecOps,



and custom application development disciplines

Strong experience designing and delivering solutions on the ServiceNow platform (configuration, data models, workflows, and performance considerations)

Deep understanding of platform best practices and ability to design for scale, reliability, and long‑term sustainability

Proven experience creating solution designs and guiding delivery from discovery through implementation

Experience producing architecture artifacts and driving solutions through structured governance processes

Excellent written and verbal communication skills, with the ability to turn ambiguity into clear direction and documentation

Strong collaborator who builds trust across product, engineering, and business stakeholders

ServiceNow certifications (e.g., CSA, CIS) are considered an asset

Experience with platform governance, release management, and establishing architectural patterns is an asset

Experience working with vendors or partners and guiding build teams to deliver against design intent

Benefits

Competitive total rewards package

A fun and friendly culture with colleagues who work together to win

Travel privileges for you and your family, effective from your start date

Savings and benefit programs that are versatile to meet your specific needs

WestJet is committed to inclusiveness, equity, and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at [email protected].

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Apply on Kit Job: kitjob.ca/job/2g9b7t

📌 Solution Architect, ServiceNow (Calgary)
🏢 WestJet
📍 Calgary