Manage a team of Application Support Specialists to optimize the performance of SaaS and on-premise applications. This leadership role focuses on continuous improvement and effective issue resolution for internal and external partners.
In this role as Application Support Manager, you'll oversee critical incident resolution and ensure applications meet business needs. Collaborating closely with IT, finance, and operational teams, you will enhance service quality and drive end-user adoption. Your leadership will foster a culture of learning and efficiency within the support team.
Key Responsibilities:
• Oversee resolution of escalated application incidents
• Collaborate with IT infrastructure, security, and development teams
• Improve application support processes for high-quality service
• Lead and develop a team of Application Support Specialists
• Manage vendor relationships for optimal application support
Requirements:
• 7+ years in Application Support or IT Service Management
• 3+ years in a leadership capacity
• Experience with SaaS applications in high-demand settings
• Proven skills in incident resolution and application management
• Familiarity with application monitoring tools
Shape application support strategies in a pivotal role focused on service excellence.
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Apply on Kit Job: kitjob.ca/job/2g9b13
📌 Hybrid Application Support Team Leader (Brampton)
🏢 Dynacare
📍 Brampton
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