Cloud Contact Center Solution Designer (Toronto)

Cloud Contact Center Solution Designer (Toronto)

19 Apr
|
Recrute Action
|
Toronto

19 Apr

Recrute Action

Toronto

Create impactful cloud contact center solutions in insurance using Amazon Connect and AWS services. Engage in architecture, integration, and optimization while ensuring seamless omnichannel experiences.

This role emphasizes design and deployment expertise within a hybrid work model. You will configure Amazon Connect solutions such as IVR systems and routing strategies, integrating with platforms like Salesforce and ServiceNow. Your focus will be on architecting resilient contact center solutions and implementing quality-assurance testing.

Key Responsibilities: • Design and deploy Amazon Connect solutions tailored to client needs • Configure omnichannel flows, queues,



and routing profiles • Integrate with CRM platforms and AWS services • Implement effective testing strategies for system performance • Produce technical documentation and training materials

Requirements: • Hands-on expertise with Amazon Connect configurations • Proficiency in omni-channel strategies and IVR design • Experience with AWS Lambda and API Gateway development • Strong skills in test automation and quality assurance • Excellent communication for translating business requirements

Use your expertise to enhance customer experiences through cutting-edge cloud solutions. #J-18808-Ljbffr

📌 Cloud Contact Center Solution Designer (Toronto)
🏢 Recrute Action
📍 Toronto

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