Our customer, located in Mississauga, ON, is seeking a Customer Service Specialist to join their team on a permanent basis.
RESPONSIBILITIES
- Acceptance of new purchase orders, confirming receipt and prospective shipping dates
- Product pricing and availability
- Product inquires or product issues
- Sending of invoices, shipping details, and product documents as requested
- Processing customer purchase orders in ERP system to create invoices and shipping paperwork
- Create shipment waybills and work with various couriers to ensure orders shipped and delivered on time
- Resolve any issues evolving out of customer shipments in timely manner
- Build a working knowledge of company’s products to better assist customers
- File and maintain paperwork records to accounting and auditing purposes
- Work with other departments, including product coordinator to ensure products are available for sale and deadlines are met
- Work with product management team for special request and shipments
- Other duties as required by Sr. Account Executive and Customer Service Manager
- Stay curious—ask questions, seek feedback, learn quickly, and continuously grow your toolkit.
REQUIREMENTS
- Excellent verbal and written communication skills; this position requires a lot of external communication with customers and contractors
- Knowledgeable in Microsoft Office Suite of tools (Outlook, Word, Excel)
- 1+ year experience in Customer Service
- Life sciences background would be an asset
- Experience with ERP software is an asset
- Strong interpersonal skills with the ability to work both independently and collaboratively.
- Detail-oriented with strong time-management and organizational skills.
- Adaptable, proactive, and comfortable in a fast-paced, deadline-driven environment.
PERKS
- Salary ranges from $50,000 to $52,000 plus benefits.
- Work for a dynamic organization that is supportive and friendly, and continues to grow.
Kelly is an equal chance employer committed to employing a diverse workforce and providing accommodation for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
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Apply on Kit Job: kitjob.ca/job/2g9aus
📌 Customer Service Specialist (Mississauga)
🏢 Kelly Services (Canada
📍 Mississauga
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