Apply on Kit Job: kitjob.ca/job/2g9ans

About the Position The Director of Client Solutions has ownership and accountability for all activities related to the execution, implementation, and success of assigned accounts. The DCS will listen carefully to clients and deeply understand their business to deliver value, drive operational improvements, and innovate on their business to drive growth and grip. This role will articulate the value MLS (Momentum Life Sciences) can deliver to confidently upsell new product offerings, have a strong ability to make decisions in ambiguous situations, and have outstanding interpersonal skills to juggle multiple priorities.

Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to build Sr. level relationships. Engage and influence at a senior level with confidence and a strong ability to network and build relationships across all levels of the organization. Providing client oversight, engagement, management, and ongoing communication

Ability to deeply understand a clients' business and articulate the value MLS can deliver through analyzing and packaging data to deliver a compelling value story; data minded with ability to build and implement a measurement strategy that consistently communicates value and evaluates the project against the objectives

Intellectually curious demonstrating a strong ability to ask the right questions on your feet, always looking for ways to improve and innovate on our offerings, and confidently upsell new enhancements to grow the business

Persistent & resilient displaying personal conviction, ownership, and sense of urgency to deliver results

Ability to independently make decisions in the most ambiguous situations. Responsiveness to client needs; fast is better than slow; energized by new challenges and rallying others to seize the prospect

Accountable to review and monitor sales forecasts,



management fees, hour tracking, and utilization to ensure client goals are met within budget

Develop scope of services and communicate with clients around statement of work, budget, and any additional fees associated with the project; Responsible to oversee project management of all brand/network initiatives which includes meeting regularly with the project team to understand status, barriers, creativity solve problems, etc.

Responsible to run effective kick off meetings and regular progress update meetings with applicable internal stakeholders

Responsible for directing Project Managers on job-specific metrics and goals

Departmental responsibilities to include interviewing, training, managing, coaching, and evaluating staff

Other duties This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Required Education and/or Experience

Bachelor's degree with minimum 7 years of related agency and life sciences experience

Required Skills

Agency, life sciences, and/or healthcare account management

Ability to flex up and flex down as needed

Demonstrated experience in retention and growth of accounts

Proven experience with data analysis

Strong financial acumen

Excellent communicator with presentation experience to multiple audiences

Proven adaptability to changing business demands and product relevance in a fast paced environment

Team and solution oriented

Detail oriented, highly accurate, and strong organizational and customer service skills

Highly adaptable, flexible, and ability to prioritize multiple tasks while working in a fast paced environment

Leadership or supervisory experience

High learning agility

Advanced knowledge of Microsoft Office

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Apply on Kit Job: kitjob.ca/job/2g9ans

📌 Director, Client Solutions (Remote) (Toronto)
🏢 Gamma Phi Omega International
📍 Toronto