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About the role We are looking for a System Analyst – Genesys, telephony and CC for our growing team. What you’ll do Act as technical advisor for users, analyzing their needs and implementing processes and tools to ensure the smooth running and integrity of technology operations. Provide specialized support for telephony infrastructures, including Genesys Cloud. Track requests using the incident management tool and change control procedures to ensure complete problem resolution, reduce incidents and decrease recovery time. Establish and maintain excellent collaborative relationships with other company departments. Contribute to the creation of reference manuals for end‑users by writing process documentation to improve intervention efficiency and knowledge transfer. Participate in training other team members and transferring specialized skills, as required. Encourage change, support the company’s vision and direction, and facilitate collaboration with other team members. Assist experienced technicians with various tasks (orders, integration, projects, work management, etc.). What you bring to the table University degree or college diploma in a relevant field, or equivalent combination of training and experience. At least 1 year of relevant experience in contact center solutions. Experience in telephony, specifically Genesys Cloud. Highly organized with ability to handle multiple tasks simultaneously. Ability to analyze and solve complex problems effectively, work quickly and maintain calm, methodical approach in stressful situations. Ability to work in a team and collaborate with different departments. Understanding of data and different database systems. Knowledge of JIRA/Confluence to document requirements (an asset). For candidates located in Quebec,



bilingualism required. Salary and Benefits Salary range: 64,100 – 78,300 CAD (based on a 35‑hour workweek). Annual bonus target: 7.5% of base salary, with potential payout up to double the target. Share plan & other savings: up to 12 % of salary. Pension offerings include a defined benefit pension plan with guaranteed income for life. Flexible, hybrid work arrangements and up to 5 extra days off per year. Telemedicine, Wellness account and other perks support physical and mental wellbeing. Equal Opportunity Employer We are an equal opportunity employer. At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued and encouraged to share their unique perspectives. We encourage applications from individuals who are members of equity‑deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community. As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know. Please note that Intact does not provide sponsorship or other support for immigration‑related matters. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility. #J-18808-Ljbffr

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📌 Experienced System Analyst For Hr And Time Management (Montreal)
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