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RQ00189 - Application Support Specialist - Senior

Shortlist Date: 2026-04-21, 5:00 p.m.

Must Haves:

· 8 + years experience Manage and track IT hardware and software assets using ServiceNow HAM Pro & SAM Pro.

· Maintain and improve the accuracy and completeness of the ServiceNow CMDB.

· Ensure IT asset and configuration processes comply with company policies and industry standards (e.g., ISO 19770, ITIL, SAM best practices).

Location: 2 days remote/3 days onsite

Public Sector Experience: Nice to Have

# of submissions/supplier: 1

Start Date

2026-05-04

End Date

2026-11-04

Business Days

133.00

Application Support Specialist - Senior

Key Responsibilities:

· IT Asset Management (ITAM)

o Manage and track IT hardware and software assets using ServiceNow HAM Pro & SAM Pro.

o Ensure asset lifecycle processes (procurement, deployment, maintenance, disposal) are followed effectively.

o Maintain asset compliance, optimize license usage, and prevent over-purchasing.

· Configuration Management (CMDB):

o Maintain and improve the accuracy and completeness of the ServiceNow CMDB.

o Ensure Configuration Items (CIs) are properly associated with assets.

o Implement best practices for CMDB governance and data integrity.

· Service Mapping & Discovery:





o Work with IT teams to ensure accurate service mapping of applications, infrastructure, and dependencies.

o Utilize ServiceNow Discovery tools to automate asset discovery and improve visibility.

· Governance & Compliance:

o Ensure IT asset and configuration processes comply with company policies and industry standards (e.g., ISO 19770, ITIL, SAM best practices).

o Support audits and reporting requirements related to IT assets and software licenses.

· Collaboration & Stakeholder Engagement:

o Work with cross-functional teams, including IT operations, security, finance, and procurement.

o Provide training and guidance on asset management best practices.

Required Skills:

· Experience:

o 3+ years of experience in IT Asset Management (ITAM) and Configuration Management (CMDB).

o Hands-on experience with ServiceNow HAM Pro and SAM Pro.

o Exposure to Service Mapping and Discovery tools in ServiceNow.

· Technical Proficiency:

o Solid understanding of ServiceNow ITAM, CMDB, and Service Mapping capabilities.

o Familiarity with software licensing models, compliance, and cost optimization strategies.

o Knowledge of ITIL framework and best practices.

Apply on Kit Job: kitjob.ca/job/2g99pf

📌 Application Support Specialist - Senior- Metrolinx - A.T. Consulting & Recruiting Inc. (Mississauga)
🏢 A.T. Consulting & Recruiting
📍 Mississauga