Apply on Kit Job: kitjob.ca/job/2g99a3

We are seeking a UX Designer with strong UX writing capabilities to create and maintain content across digital channels including web, mobile, app, SMS, and more.

This role focuses on delivering user-centered microcopy and content that aligns with brand voice, digital standards, and regulatory guidelines.

The UX Designer will also contribute to improving user experience through collaboration with cross-functional teams and support end-user productivity by resolving technical challenges.

Key Responsibilities

- Create content for digital channels (web, app, mobile, SMS) aligned with content strategy, SEO, brand voice, and business requirements.
- Present complex topics in consumer-friendly, plain language.
- Collaborate with content strategists, designers, product managers, UX researchers, and subject matter experts.
- Assist in developing and maintaining digital content guidelines, standards, tools, and processes.
- Provide timely and creative solutions to end-user computer and networking issues.
- Coordinate configuration, installation, and troubleshooting of hardware and software.
- Maintain accurate documentation of end-user issues and resolutions.
- Make independent decisions regarding work methods and follow established procedures.

Required Qualifications





- Bachelor’s degree in English, Journalism, Communications, Computer Science, or a related field.
- At least 5 years of UX writing experience.
- Experience writing and optimizing content for various digital formats including short-form content for web, mobile, email, SMS, and push notifications.
- Solid understanding of user experience principles and the role of content in digital design.
- Experience with software development processes (Agile, Waterfall).
- Proficient in Microsoft Office, SharePoint, and AP Stylebook.
- Less than 5 years of technical experience in troubleshooting and support.
- Passion for improving consumer experiences and working in dynamic environments.

Preferred Qualifications

- Experience in backend application tasks such as managing user access and permissions.
- Experience in account or administrative tasks within digital platforms.

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Apply on Kit Job: kitjob.ca/job/2g99a3

📌 UX Designer (Halifax Regional Municipality)
🏢 Compunnel
📍 Halifax Regional Municipality