Drive patient satisfaction in clinical environments as a Team Manager. Enhance operational performance and employee engagement through effective leadership in a full time permanent capacity.
This role requires a strategic focus on optimizing processes and ensuring high customer service standards within clinical operations. You will lead a team that includes medical assistants and receptionists, enhancing service delivery while implementing effective management practices to support continuous improvement.
Key Responsibilities:
• Foster a patient-centered culture and facilitate communication
• Directly oversee administrative and support staff
• Manage customer escalations and service incidents
• Implement process optimizations to improve efficiency
• Collaborate with cross-clinic teams for best practices
Requirements:
• At least 7 years in customer service roles
• 4 years of management experience in clinical settings
• College diploma in relevant field; bachelor's degree a plus
• Bilingualism essential for communication
• Proficient with office software tools
Enhance patient outcomes and team performance through engagement and excellence in operational management.
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