Elevate customer experiences as a Senior Manager in Customer Success Operations. Leverage your skills to enhance retention and growth strategies in a flexible workplace.This senior role focuses on architecting the operational strategies that bolster the post-sale experience for customers. You will work hand-in-hand with Customer Success leadership to establish key metrics, develop performance dashboards, and implement initiatives that streamline customer journeys. Your aim is to use data-driven insights to make impactful decisions that drive our success.Key Responsibilities:- Partner to build and scale operational systems- Develop reporting and dashboards for customer KPIs- Drive initiatives enhancing the post-sales experience- Optimize technology tools and data workflows- Analyze data through SQL for business improvementsRequirements:- 8+ years in SaaS Customer Success or Revenue Operations- Hands-on experience with data modeling and dashboards- Ability to lead collaborative initiatives effectively- Systems-oriented thinker with strong communication- Experience with CRM and BI tools requiredUtilize operational insights and analytical skills to solidify customer success strategies in a rapidly growing landscape.#J-18808-Ljbffr