Apply on Kit Job: kitjob.ca/job/2g98w2

Req Id: 429010

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world‑class networks, AI‑powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting‑edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer‑centric processes, policies, products and services, while upholding our Customer‑First Commitments to make it easier for customers to do business with Bell.

Summary Bell is currently seeking an experienced Conversational AI Architect to work as part of an innovative and customer‑focused team. You will utilize your passion and expertise to architect, design and deliver effective conversational interaction experiences in virtual assistants across multiple platforms. Working within an Agile framework, you will collaborate with cross‑functional teams to meet the evolving needs of our customers.

Key Responsibilities

Design end-to-end architectures for conversational AI platforms, including chatbots, voice bots, and AI assistants.

Define and implement LLM‑based architectures, including orchestration layers, RAG, and knowledge retrieval systems.

Lead integration and development of scalable, multi‑channel conversational frameworks (web, mobile, messaging, IVR).

Establish monitoring, analytics, and KPIs to ensure performance, accuracy, user satisfaction, and system reliability.

Collaborate with product owners, UX, and conversational design teams to define best practices for dialogue design, tone, fallback, and human escalation.

Ensure solutions are secure, scalable, and compliant with enterprise governance standards.





Provide technical mentorship to AI engineers and developers.

Drive architectural standards, documentation, and best practices.

Critical Qualifications

Expert‑level knowledge of Natural Language Understanding and Large Language Models.

5+ years of experience working with design platforms (e.g. Dialogflow CX)

Experience working with data interchange formats, preferably JSON

Knowledge of cloud computing services (GCP, Azure, etc.)

Experience with AI/ML modeling would be a bonus

Knowledge of the SAFE 5 Agile Operating Model, including the PI Planning Process

Experience creating process‑flow design diagrams to present to stakeholders to achieve buy‑in

Excellent written and verbal communication skills

Experience conducting rigorous quality assurance and end‑to‑end conversational flow testing

Ability to interpret insights from key performance indicators and customer‑journey analysis to identify opportunity for continuous improvement

Passion for AI‑powered language models / chat and voice bots, with a desire to stay current on evolving AI trends

Knowledge of web accessibility principles

Bilingual (French / English) would be an asset

Preferred Qualifications

Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Data Science, or related field.

5+ years of experience designing and maintaining customer‑centric conversational experiences

Expert in NLU and LLM design, preferably using Dialogflow CX or a similar platform

Expertise in Agentic AI frameworks

Knowledge of JIRA for cross‑functional collaboration

Experience building presentation material and presenting to executive audiences

Experience with Design Thinking, user studies, or usability testing

Familiarity with voice AI technologies and speech recognition

Ability to use analysis to set performance targets, leverage insights from reporting, and prioritize feature backlog

Experience working within a telecommunications environment would be a bonus





Additional Information Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada : Ontario : Don Mills

Canada : Alberta : Calgary

Canada : British Columbia : Vancouver

Canada : Ontario : Mississauga

Canada : Ontario : Toronto

Canada : Quebec : Montreal

Work Arrangement: Hybrid

Application Deadline: 04/09/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work‑life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

Benefits As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well‑being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health perks that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

Inclusion and Accessibility At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [email protected] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Toronto

Bell, one of Canada’s Top 100 Employers.

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Apply on Kit Job: kitjob.ca/job/2g98w2

📌 Senior Solution Architect, Conversational AI (Mississauga)
🏢 Bell
📍 Mississauga