Join a hybrid role focused on Generative AI and machine learning in the contact center. Develop and deploy creative AI-driven solutions to enhance customer experiences and performance.
This position requires a robust skill set in hands-on development and LLM evaluation. Collaborate with product managers and operations teams to drive improvements across the contact lifecycle. Your expertise will be utilized in developing solutions for workflows such as agent assist and QA automation, playing a critical role in performance enhancement.
Key Responsibilities:
• Develop and test GenAI solutions for contact center workflows • Evaluate and assure quality of large language models • Create pipelines for transcript and metadata preparation • Collaborate on technical solutioning and prototyping • Implement MLOps tools for model deployment
Requirements: • Strong Python skills, including pandas and numpy • Experience with deploying ML models in production • Familiarity with cloud services like AWS • Background with large conversational datasets • Knowledge of responsible AI and safety evaluation
Leverage your skills to build transformative AI solutions that impact customer interactions positively. #J-18808-Ljbffr
Apply on Kit Job: kitjob.ca/job/2g98o5
📌 Generative AI and ML Engineer (Toronto)
🏢 Manulife Insurance Malaysia
📍 Toronto
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