Apply on Kit Job: kitjob.ca/job/2g98ly

- Accessible Employer: Yes
- Open to International applicants with valid Canadian Work permits: Yes

We are a fast-growing, industry-leading adventure tourism company looking for the right person to fill a seasonal supervisor position.

Our reservations department provides thousands of customers from all over the world with memorable experiences that they want to enjoy time and time again. We offer many different options from a couple of short hours up to multi-country, multi-day expeditions. As a supervisor with our company, you would be involved in supervising a team of 5 sales and reservation staff. You will also work with our partners and manage key clients directly. You will be reporting directly to the Reservations and Sales Manager.

Our Reservations Coordinators are true adventure experts. Their knowledge and experience helps guide customers through the booking process over the phone, online and via email. They are able to answer any question about our tours and liaise with our operations team to ensure that every customer is looked after from the moment they first contact us to the day of their adventure. It will be your responsibility to ensure they have the skills and knowledge to fulfill the demands.

You will be responsible for scheduling the team, providing ongoing coaching, and assisting with and improving our customer service.

Responsibilities & Qualifications





Key Responsibilities:

- Assist our Reservations Manager in managing a team of 4-5 reservation staff
- Provide guidance and leadership to the reservations team
- Track booking sales and stats
- Serve as the primary point of contact for concierges, fostering positive, ongoing partnerships
- Maintain accurate trip availability across all booking platforms in real time
- Develop positive relationships with customers and manage feedback effectively
- Assist with staffing, training, and scheduling
- Troubleshoot issues in real time to keep the day flowing
- Handle escalated guest concerns with confidence and care
- Communicate and coordinate with guides, drivers, and management

Skills & Experience:

- Strong leadership and communication skills
- Experience in hospitality, tourism, customer service, or operations
- Ability to stay calm and organized in a fast-paced, energetic environment
- Comfortable problem-solving and making decisions
- Friendly, team-oriented, and guest-focused
- Comfort using booking systems, email, and basic software
- Willingness to work weekends and holidays
- Previous adventure tourism or outdoor recreation experience is an asset, but not required

24-28 per hour

Other Perks/Benefits

- Free parking
- Tip out
- Staff appreciation perks

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Apply on Kit Job: kitjob.ca/job/2g98ly

📌 Reservations Supervisor (Squamish)
🏢 Canadian Outback Rafting
📍 Squamish