Apply on Kit Job: kitjob.ca/job/2g98c4

We are seeking a seasoned and visionary design leader to shape the future of our North American Digital Sales Experiences. This role requires a strong point of view on experience strategy, the ability to envision what’s next for customers and employees, and a deep curiosity for how emerging technologies—such as AI‑driven personalization and intelligent automation—can unlock new value. As a trusted partner to business, product, and technology leaders, the Design Director will translate strategy into compelling experience visions, inspire innovation, and drive measurable outcomes. You will lead and develop high‑performing, multidisciplinary teams, setting a high bar for craft, collaboration, and execution while fostering a culture of accountability, inclusion, and continuous improvement.

Responsibilities Designs and creates digital experiences by prioritizing users and business requirements over technology limitations and constraints. Understands logical user flows focusing on interaction models, navigation and usage. Applies user‑centered design processes to create satisfying and compelling experiences for users of a product. Conducts user research and testing, develops wireframes and task flows based on user needs. Collaborates with development teams to create intuitive, user‑friendly software by applying understanding of graphic design, programming and web technologies.

Works with cross‑functional teams including engineering, product management and user research.

Chooses and implements the best design techniques and tests for usability.

Gathers user and business requirements and turns them into initial sketches and wireframes all the way through to visual design and HTML/CSS prototyping.

Uses wireframes, flows, sketches, and customer journeys to communicate designs in order to promote cross‑disciplinary team development and communication.

Creates easy prototypes that convey the intent of initial ideas and thoughts.

Understands the user and business needs and transforms them into a digital experience.





Creates sitemaps and determines the information architecture, makes wireframes and prototypes.

Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.

Ensures alignment between values and behaviour that fosters diversity and inclusion.

Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.

Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.

Attracts, retains, and enables the career development of top talent.

Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.

Operates at a group/enterprise‑wide level and serves as a senior specialist resource across BMO.

Influences how teams/groups work together.

Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to multiple, interdependent, complex problems.

Communicates abstract concepts in simple terms.

Fosters strong internal and external networks and works with and across multiple teams to achieve business objectives.

Anticipates trends and responds by implementing appropriate changes.

Broader work or accountabilities may be assigned as needed.

Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications Advanced Level of Proficiency

User Interface Design.

Expert Level of Proficiency

Design Pattern/ (User Behavior).

Imaging Tools.

Web Analytics.

Media Content and Graphic Designs.

Emotional agility.

Adaptability.

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Apply on Kit Job: kitjob.ca/job/2g98c4

📌 Design Director, NA Digital Sales (Toronto)
🏢 BMO
📍 Toronto