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5700 Yonge St, North York, ON M2N 5M9, CanadaJob DescriptionPosted Wednesday, March 18, 2026 at 4:00 AMQuestrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of. At QFG, we have a culture of innovation where technology serves people—both our team and our customers. We see AI as a collaborative and transformative enabler, and we are seeking forward-thinking individuals who can effectively integrate it into their daily work. The ideal candidate will be a catalyst for change, helping us use AI to create a more efficient and rewarding employee experience while also developing cutting‑edge solutions that delight and serve our customers. Join us in shaping a future where AI empowers our team to do their best work and helps us deliver unparalleled customer experiences.What’s in it for you as an employee of QFG?Health & wellbeing resources and programsPaid vacation, personal, and sick days for work‑life balanceCompetitive compensation and benefits packagesWork‑life balance in a hybrid environment with at least 3 days in officeCareer growth and development opportunitiesOpportunities to contribute to community causesWork with diverse team members in an inclusive and collaborative environmentThis job posting is for an existing vacancy.We’re looking for our next Collection Vendor Relationship Analyst. Could It Be You?The Collections Vendor Relationship Analyst is responsible for supporting collection operations and vendor management daily. This role is part of the operations team that is responsible for the oversight of all collection agency vendors across the QuestEnterprise (“QE”)



organization. This oversight includes the selection, onboarding, audit oversight, and recovery management of all agencies. The position plays an important role in managing the compliance, risk, and financial aspects of the Enterprise Collection team.In this role, responsibilities include but are not limited to:Working with external agencies to ensure they meet the strict standards of collections as laid out by the QE Collections TeamLead all training activities, including the creation of Standard Operating Procedures (“SOPs”) with all external collection agencies and vendorsManage escalations from both internal and external collection agencies that deal with client disputesAttend call calibration and audit reviews of external agencies to ensure their agents and Quality Assurance continue to meet the high standard requiredReview all agency remittances to ensure accuracyWork closely with accounting to ensure the accurate posting of remittancesMaintain inventory of all accounts assigned to agencies and work with internal team prior to the movement of accountsReview accounts for potential legal assignmentAttend Small Claims Court Settlement Conferences, Hearings and Trials when requiredCollaborate with the Analytics & Strategy team to test and validate current strategies and system flowsCollaborate with the internal Legal team as neededConduct regular analysis on agency performanceReview weekly charge off assignments that are unable to be automatically assigned due and prepare for manual assignmentCoordinate the charge‑off of insolvent accounts in accordance with credit policyReview settlements as requiredConstantly looking for ways to improve effectiveness and efficiency across the teamOther duties as required by the QE Collection teamSo are YOU our next Collection Vendor Relationship Analyst? You are if you…Have 3+ years’ experience in collections, customer service,



or other operational capacityHave experience in the finance industry with knowledge of lending products such as credit cards or mortgagesHave solid understanding of the characteristics, attributes and risk factors associated with various loan typesHave solid understanding of credit bureausHave a university degree in business, risk, economics, or related fieldHave strong interpersonal and relationship building skillsHave strong written and verbal business communication skillsHave strong attention to detail and able to complete tasks with a high degree of accuracyHave high level of integrity, confidentiality, and accountabilityHave sound analytical thinking, planning, prioritizing, and executing skillsHave strong knowledge of Office Suite Applications (preferably G‑Suite)Compensation Information:Base salary range: $55,000 - $65,000The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full‑Time Permanent roles.Sounds like you? Click below to apply!Pay Type Salary5700 Yonge St, North York, ON M2N 5M9, CanadaAt Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.Pay Type Salary5700 Yonge St, North York, ON M2N 5M9, Canada#J-18808-Ljbffr

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📌 Collection Vendor Relationship Analyst (Toronto)
🏢 Questrade Financial Group
📍 Toronto