Lead the Agentic AI capabilities in Customer Experience as a Senior Manager. Drive cross-functional collaboration and innovation while enhancing customer and employee journeys through AI solutions.
This strategic role requires expert knowledge of Agentic AI and a focus on developing scalable solutions. You will own the AI roadmap and lead stakeholder engagement with senior leadership while working closely with various departments. Your efforts will be crucial in optimizing AI programs to meet organizational objectives for 2026.
Key Responsibilities: • Own the end-to-end Agentic AI roadmap • Act as the liaison between Care and Tech Support • Partner across functions to embed AI strategies • Establish KPIs and track performance metrics • Lead change management and adoption strategies
Requirements: • University degree in Business Technology or related field • 2–3 years in strategy or operations leadership roles • Deep expertise in Agentic AI technologies • Proven success in cross-functional team leadership • Solid communication skills for stakeholder engagement
Shape the future of customer experience by leveraging your AI knowledge and leadership skills to drive exceptional outcomes. #J-18808-Ljbffr
Apply on Kit Job: kitjob.ca/job/2g9833
📌 Senior Manager for Agentic AI Strategy (Vancouver)
🏢 Rogers communications
📍 Vancouver
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