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Service Delivery / Project Manager Location: Remote - Canada Wide

Opportunity at Microserve

Position Overview TheProjectManageris responsible forcoordinating the delivery ofAudio-Visualinstallationservices into key enterprise customer’senvironments.Youcanmanageprojects(end to end)by acting as the bridge between theclientand our operational delivery teams.You arefocused on ensuringthe balance betweencustomersatisfactionandprojectprofitability is protected.You have excellentcommunication skills and understand the importance of regular andtimelyupdates to each customerwithin your portfolio.

You will have a hands-on approach and will be committed to the expansion and success of the business by managing all aspects of the delivery of services betweenMicroserveand our clientsin order toensure targets are achieved. You will alsobe responsible forbuildingandmaintainingclient relationships.

Responsibilities

Responsible for overseeing and coordinating all aspects of service delivery for specific clients

Coordinate schedules and resources, liaising between clients andMicroserveService Delivery teams

Perform ongoing service level management and reporting,monitoringall service activity, and keeping track of both continuous improvement opportunities and issues that areidentifiedand brought forward

Manage the Profit and Loss reporting for projects and services engagements related to specific clients

Work closely with Technical Services Team to make sure that time tracking, and invoicingremainscurrent and up to date

Manage andmonitorall aspects ofprojectdelivery

Identifyand coordinate resource requirements for potential engagements to allow for the proactive planning and/or procurement of resources

Monitor assigned services engagements, ensuringappropriate communicationand reporting, and escalating any issues appropriately to management or client staff

Collaborate with the service coordination team to manage engagement schedules and commitments

Monitor field work activities, respondtoand resolve issues or problems that arise in the field, ensure contract obligations are met,



and ensure quality of work performed meets requirements

Motivating the team to achieve organizational goals

Project Management

Work with the design team to produce project plans and schedulesrequiredfor the successful delivery ofproject

Gather and analyze, and be familiar with all phases of the system developmentlifecycle

Manage theday-to-dayoperations of project team both virtually and via team meetings

Collaborate with technical resources, business subject matter experts to ensurethe technical performancemeets with expectations

Guide the successful achievement of theobjectives, in collaboration with the other members of the leadershipteam

Manage the profitability of projects

Client Relationship Management

Keep theAVServices Manager informed of all customer satisfaction issues and act expeditiously to mitigate each instance

Network to improve the presence and reputation of the branch and company and achieve client relationship targets and any associated KPI’s

Collaborate closely with theAV operations andServices Manager and cooperate withadditionalaccount representatives

Initiate andparticipatein Root Cause analysis and dispute resolution with key client contacts and/or with theAVServices Manager andadditionalMicroserveresources asrequired

Qualification and Requirements

Post-secondary credentials related to information technology or an equivalent combination of experience and/or training in a similar organization working with large client(s)

2+ years of experience working in theAV orIT industry, including experience successfully managing the deliveryof AV and/orIT services and projects

ITIL foundations or other related certifications strongly preferred





PMP certification or working towards certification is considered an asset

Experience leading teams

Strong Microsoft Office skills, including Excel, Visio and Project

Experience with or strong understanding ofmodern video conferencing and collaboration

Strong understanding of the importance of technical change management protocols in a large client business environment

Acceptance of and willingness tocomply withall health and safety requirements asidentifiedbyMicroserveand/or by our clients

Exceptional organizational skills and attention to detail

Ability to multitask and handle many different concurrent tasks to ensure all projects and operational outputs are delivered on time

Solid analytical and planning skillsSuccessful completion of a Criminal Background check

Driver’s license and availability for occasional travel

Compensation In accordance withthe BC Pay TransparencyAct, the pay range for this role for BC residents is $65,000 - $85,000 per year. Pleasenote,while the pay range of the role is listed here, this position’s salary is non-negotiable based on geographical market. Your exact salary isdeterminedbased on a combination of your relevant experience, skill, competencies, and internal pay equity. If you feel like this role is your dream job and have questions about compensation and benefits, pleaseget in touch withus as we are always happy to discuss further. AtMicroservewe believe that compensation conversations should always be ongoing.

Corporate Responsibility Employees will embrace and embody our core values in their daily work: We Sweep Floors, Openness, Flexibility, Not Stuffy, and Customer-Driven.

About Us AtMicroserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over 450 team members, and are one of the largest technology solutions providers, recognized for our ability to deliver and innovate to meet the changing needs of our clients.

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Apply on Kit Job: kitjob.ca/job/2g975w

📌 Service Delivery / Project Manager (Vancouver)
🏢 Microserve
📍 Vancouver