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## Job Description### The starting hourly wage for this role is $28.00/hr to $28.00/hr### ### Accounting & Financial Data Management* Enter and process customer orders in **MoneyWorks Gold**, ensuring correct pricing, quantity, and order validation.* Reconcile **SAP and MoneyWorks** twice monthly to identify and resolve data discrepancies.* Record and reconcile **credit card, PayPal, and other payments** accurately.* Prepare **profit and loss reports** and dashboards to track financial performance.* Maintain **inventory records** for café items, staff use, and community contributions.* Import and validate **Shopify orders** in MoneyWorks to ensure data accuracy and consistency.* **Test and verify system entries** to ensure updates or changes in orders, pricing, or products are correctly reflected in all systems.### Business Analysis & Reporting* Create **reports and dashboards** to track sales, orders, and operational performance.* Analyze recurring issues, workflow gaps, and trends to suggest **process and system improvements**.* Provide **data-driven insights and recommendations** to support management decisions on pricing, inventory, and order fulfillment.* Monitor **key performance indicators (KPIs)** to optimize efficiency and operations.* **Gather requirements from internal teams** to ensure system and workflow updates meet operational needs.### eCommerce & System Management* Manage **Shopify platform**, ensuring accurate product listings, pricing, and order processing.* Handle **subscriptions and apps** (Recharge, Omnisend), updating, skipping, or editing orders based on customer requests or stock availability.* Analyze **sales and customer data**, create segments, and track marketing campaigns.* Design, execute, and monitor **email and SMS campaigns** to improve customer engagement.* Collaborate with teams to optimize **order workflows and system integration** between Shopify and MoneyWorks.* Maintain **documentation of system processes and updates** to ensure continuity and accuracy.### Customer Service & Coordination* Respond to **customer calls and emails**, providing accurate order and delivery information.* Resolve customer complaints professionally and efficiently.* Document **customer feedback and requirements**,



sharing insights with management for **process and system improvements**.* Coordinate with **shipping and operations teams** to ensure accurate and timely order fulfillment.### Knowledge Management & Documentation* Document all processes, learnings, and workflows to ensure information is available for team members.* Maintain clear records so colleagues can reference them when needed or in case of absence.* Continuously update documentation to reflect **process improvements, system updates, and workflow changes**.All other duties as required and assigned by General Manager.**Benefits:** Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.**Wellbeing:** We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example:* Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments* Social - Paid Time Off, Company Holidays, Leave of Absence, Recognition, Training* Emotional – Employee Family Assistance Program, Wellbeing Programs, Family Support Programs* Financial -Savings/Pension, Life, Accidental Death & Dismemberment, Disability, Discounted Perks**Location(s)**Vancouver - Kootenay Street - Office## **Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.**In order to ensure reasonable accommodation for protected individuals,



applicants that require accommodation in the job application process may contact for assistance.**INCLUSION MATTERS TO US****Everyone is welcome at our table. In fact, we thrive on learning and growing from our diverse backgrounds and perspectives.**Doesn’t matter who you are, where you’re from, or who makes your heart sing. We want you to show up as your authentic self, excited to work with amazing colleagues to solve complex challenges and innovate in an ever-changing industry.We’re committed to:* Hiring and growing talent from diverse backgrounds and perspectives.* Growing our Business Resource Groups — vibrant, celebrated communities that enhance our business through thought leadership employee engagement and professional development opportunities.* Providing our managers and leaders high quality learning experiences to explore how to foster inclusion and belonging.Kraft Heinz is a global food company with a delicious heritage. With iconic and emerging food and beverage brands around the world, we deliver the best taste, fun and quality to every meal table we touch. We’re on a mission to disrupt not only our own business, but the global food industry. A consumer obsession and unexpected partnerships fuel our progress as we drive innovation across every part of our company.Around the world, our people are connected by a culture of ownership, agility and endless curiosity. We also believe in being good humans, who are working to improve our company, communities, and planet. We’re proud of where we’ve been – and even more thrilled about where we’re headed – as we nourish the world and lead the future of food.**WHY US**We grow our people to grow our business. We champion great people who bring ambition, curiosity, and high performance to the table as the guardians of our beloved and nostalgic brands.Good isn't good enough. We choose greatness every day by challenging the ordinary and making bold decisions. All while celebrating our wins - and our failures – as we work together to lead the future of food. Challenging the status quo takes talent. We invest in your purpose and potential by developing skills and nurturing strengths that leave a legacy on our business and a lasting impact on your career. Because excellent people make great companies, and we’re growing something great here at Kraft Heinz.
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Apply on Kit Job: kitjob.ca/job/2g96sp

📌 eCommerce & Business Analyst (Vancouver)
🏢 Kraft Heinz
📍 Vancouver