Become an integral part of customer service as a Bilingual Automotive Technical Specialist. Utilize your expertise in automotive diagnostics to mediate and resolve customer claims effectively.
This role combines hands-on automotive knowledge with outstanding communication skills, making you essential for technical assessments and dispute resolution. You will clarify complex issues for diverse customers while ensuring their understanding of vehicle conditions. Collaborate with internal teams to foster a supportive and efficient claims process.
Key Responsibilities:
• Analyze inspection reports and customer descriptions
• Act as a neutral expert in arbitration claims
• Maintain transparent communication with clients
• Educate internal teams on best practices
• Mediate disputes with effective negotiation strategies
Requirements:
• Minimum 2 years automotive experience required
• Bilingual in English and French essential
• Conflict resolution and negotiation skills needed
• Familiarity with CRM systems required
• Solid communication skills, both written and verbal
Leverage your technical knowledge in a rewarding role focused on fair and transparent dispute resolutions in the automotive sector.
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Apply on Kit Job: kitjob.ca/job/2g96e8
📌 Automotive Technical Specialist Bilingual (Quebec City)
🏢 KAR Auction Services
📍 Quebec City
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