Apply on Kit Job: kitjob.ca/job/2g9658

Overview

Our Merchant Services Loyalty & Retention team is searching for our newest Relationship Manager to join our on-site team in Toronto, Ontario. This role focuses on engaging and retaining at-risk merchants.

J.P. Morgan Payments is among the world’s largest, most trusted and cutting-edge full-service providers in the financial services space. We offer international cash management, liquidity, commercial card, FX, escrow solutions, merchant services and trade finance, and invest in future-growth initiatives such as blockchain and AI & ML, while forming partnerships with rising fintechs to expand our client base and product offerings.

J.P. Morgan Payments delivers specialized solutions that provide operating efficiencies and value beyond standardized offerings. Our global product and technology platform, integrated client service model, and network of operational centers enable us to provide consistent services worldwide.

Role Responsibilities

- Managing inbound and outbound calls for at-risk clients in a metrics-driven environment
- Leveraging rapport building, relationship management, and negotiation skills to identify and deliver bespoke solutions and resolutions to retain clients who wish to leave
- Navigating multiple technologies while staying engaged with clients
- Using analytical skills to identify issues merchants experience and providing improvements to existing setups and products
- Cross-selling value-added products or services to enhance the merchant’s processing experience
- Maintaining detailed records of all merchant communications, actions, and next steps
- Identifying engagement trends and providing feedback and recommendations for improvement

Required & Essential Qualifications, Capabilities And Skills





- Excellent client service skills and experience with escalated service issues
- Negotiation and sales skills
- Proficiency with technology and MS Office
- Professionalism, attention to detail, and creative problem-solving abilities
- Ability to communicate and collaborate across globally distributed teams
- Experience in payments or financial institutions
- Familiarity with customer management platforms (e.g., Salesforce, PeopleSoft, EBS, CST)
- Account management experience

Asset & Nice-to-have Qualifications, Capabilities, And Skills

- Verbal and written fluency in French
- Experience in payments or financial institutions
- Familiarity with customer management platforms (e.g., Salesforce, PeopleSoft, EBS, CST)
- Account management experience

About Us

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We are an equal opportunity employer and value diversity and inclusion. We do not discriminate on protected attributes and we accommodate religious practices, beliefs, and mental/physical health needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions worldwide rely on us in more than 100 countries. The Commercial & Investment Bank provides strategic advice, capital, risk management and liquidity solutions.

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Apply on Kit Job: kitjob.ca/job/2g9658

📌 JPM Payments - Merchant Services - Loyalty & Retention – Relationship Manager (Toronto)
🏢 JPMorganChase
📍 Toronto