Elevate service engineering operations as a Manager, driving customer-centric initiatives and ensuring successful project deliveries. Collaborate closely with teams to meet all client service needs effectively.
This role is essential in leading service engineering functions and managing customer contracts post-sales. You'll leverage solid project management abilities to align with business goals while ensuring high customer satisfaction. Your leadership will foster a culture of safety and quality throughout the organization.
Key Responsibilities:
• Directly manage customer satisfaction and service issues
• Enhance existing service protocols and practices
• Oversee financial management of departmental budgets
• Lead lifecycle management initiatives for equipment
• Collaborate cross-functionally for effective service execution
Requirements:
• Bachelor’s degree in engineering or related field
• At least 6 years in project management or field service
• Minimum 2 years in a managerial capacity
• Strong history of successful customer engagement
• Ability to travel internationally as required
Lead impactful change and drive exceptional customer service through effective management and strategic planning.
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Apply on Kit Job: kitjob.ca/job/2g95u1
📌 Customer-Focused Manager in Service Engineering with Leadership Impact (Ottawa)
🏢 STERIS Canada
📍 Ottawa
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