Client Intake Specialist for Legal Services (Toronto)

Client Intake Specialist for Legal Services (Toronto)

19 Apr
|
Auger Hollingsworth Professional Corporation (Ottawa and Toronto)
|
Toronto

19 Apr

Auger Hollingsworth Professional Corporation (Ottawa and Toronto)

Toronto

Drive client engagement as a proactive Legal Intake Specialist. Focus on high-empathy interactions and conversion strategies to ensure every lead is signed with confidence and urgency.
This full time role blends remote and occasional office visits, requiring a legal professional skilled in persuasion and client management. You will be the firm’s first touchpoint, dedicated to creating a welcoming atmosphere for injured clients and guiding them through the initial steps of engagement. Your success will be measured by your conversion rate of new leads into signed retainers.
Key Responsibilities:
• Ensure a >85% conversion rate on qualified leads
• Conduct client meetings with empathy and precision
• Audit and refine consultation scripts for effectiveness




• Develop a New Client Welcome Kit
• Deliver feedback to marketing to optimize lead quality
Requirements:
• 5+ years in Personal Injury law, preferably in intake roles
• Proven success in sales-heavy legal environments
• High empathy and strong communication skills
• Knowledge of personal injury liability and damages
• Owner mindset treating leads as business assets
Empower the firm's growth by transforming inquiries into invaluable client relationships with your expertise.
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📌 Client Intake Specialist for Legal Services (Toronto)
🏢 Auger Hollingsworth Professional Corporation (Ottawa and Toronto)
📍 Toronto

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