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Location: Open to across Canada within proximity of a CGI Office to accommodate a hybrid work model

Posting type: Temporary Full time role: 7-8 months with the possibility of extension.

Perform research and loss mitigation efforts across multiple intake channels to decision Fraud Solution Service Delivery related cases and alerts. Researches and analyzes account activity to assess the level of risk and make decision in accordance with applicable corporate and departmental policies and procedures.

Responsibilities

Analyze and decision Fraud Solution Service Delivery related cases or alerts.

Utilize banking systems to investigate and research all transactional information to ensure that Fraud Solution Service Delivery requirements are met.

Conduct client research.

Use critical thinking skills to make well supported decisions relative to the alert type.

Utilize internal and external applications to assist in the investigation and research of all applicable alerts.

Efficiently and effectively resolve cases or alerts with awareness of all timelines as directed by Fraud Solution Service Delivery functions.

Support effective communication with internal and external partners or clients.

Participate Fraud related training that may include webinars, periodicals and self‑study in order to stay abreast of any related changing laws and regulations.

Required Qualifications

Bachelor’s degree and/or an equivalent combination of education and relevant experience

One year of banking, financial industry or related experience; preferably in a branch, audit, compliance, legal,



risk or lending related capacity

Ability to learn and perform complex processes in order to meet the spirit and letter of the procedures, policies and regulations that govern the department

Strong investigative, analytical, and critical thinking skills

Strong work prioritization and time management skills

Strong interpersonal, communication and client service skills

Demonstrated proficiency in basic computer applications such as Microsoft Office software products

Ability to work in a high‑stress, fast‑paced, rapidly changing environment

Ability and willingness to work flexible hours as required by the function

Preferred Qualifications

Experience in investigation, law enforcement, or lending role

Knowledge of Fraud regulations and/or related compliance requirements, including reporting and record retention requirements

Experience in Fraud and/or compliance‑related role, whether in a client‑facing or backroom/operational role

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $60,000–$110,000. This role is an existing vacancy / a future opportunity.

As an equal‑opportunity employer, being able to perform your best during the recruitment process is key to us. If you require an accommodation, please inform your recruiter.

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Apply on Kit Job: kitjob.ca/job/2g95s9

📌 Fraud Specialist (Toronto)
🏢 CGI
📍 Toronto