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Revenue Operations (RevOps) Manager

Location: On-site | Ottawa | Reports to: Executive Leadership

Works Closely With: Sales, Marketing, Customer Success, Finance

Salary: $115,000 - $120,000

Overview

Our client is seeking a hands-on Revenue Operations (RevOps) Manager to own and optimize the full revenue engine across Sales, Marketing, Customer Success, and Finance. This role sits at the center of the go-to-market function and is responsible for driving clean data, efficient processes, accurate reporting, and predictable revenue growth.

The ideal candidate is both strategic and execution-focused. You understand outbound sales motions, have supported cold-calling teams firsthand, and are comfortable rolling up your sleeves to build workflows, dashboards, and automations that actually get used.

Key Responsibilities

Revenue Operations & Systems Ownership

- Own and optimize the RevOps technology stack, including CRM, enrichment, outbound, attribution, and billing tools
- Lead implementation, integration, and ongoing optimization of tools such as:
- CRM platforms (e.g., HubSpot)
- Sales and enrichment tools (e.g., Clay, Apollo, Nooks, LinkedIn Sales Navigator)
- Marketing attribution and lead scoring systems
- Billing and payments platforms (e.g., Stripe)

- Ensure strong data hygiene, a explicit source of truth, and scalable system architecture

Sales Operations & Outbound Enablement

- Support cold outbound and SDR teams, including:
- Territory design and account routing
- Lead enrichment and list building
- Sequencing logic and dialing workflows

- Partner with sales leadership to improve:

- Sales efficiency and rep productivity
- Commission tracking and incentive structures
- Pipeline accuracy and forecasting

- Apply firsthand outbound sales experience to design practical, rep-friendly processes

Marketing Operations & Attribution

- Build and maintain attribution models across inbound, outbound, and event-driven channels
- Own lead scoring, lifecycle stages,



and handoffs between Marketing and Sales
- Provide clear visibility into funnel performance from first touch through closed revenue

Customer Success & Retention Analytics

- Track and report on churn, contraction, and expansion metrics
- Develop customer health and risk indicators
- Support renewal forecasting and expansion planning
- Deliver dashboards that highlight retention and growth opportunities

Reporting, Analytics & Forecasting

- Build executive-level dashboards covering:
- MRR / ARR
- Churn, Net Dollar Retention (NDR), Gross Revenue Retention (GRR)
- Pipeline coverage, conversion rates, expansion, and contraction

- Partner with Finance on:

- Revenue recognition
- Forecasting and planning
- Data consistency across systems

Cross-Functional Leadership

- Act as the connective tissue between Sales, Marketing, Customer Success, and Finance
- Identify bottlenecks, risks, and inefficiencies across the revenue lifecycle
- Drive operational rigor and continuous improvement as the organization scales

What We’re Looking For

Required Experience

- 5+ years of experience in Revenue Operations, Sales Operations, or GTM Operations
- Direct experience supporting outbound sales teams and cold-calling motions
- Strong familiarity with sales and enrichment tools such as Clay, Apollo, Nooks, and LinkedIn Sales Navigator
- Experience working with CRM systems and enrichment workflows
- Proven ability to build dashboards, attribution models, and revenue forecasts
- Comfort working with commissions, quotas, and incentive structures

Preferred Experience

- Background in B2B SaaS or high-growth environments
- Exposure to billing systems and revenue reconciliation (e.g., Stripe)
- Experience supporting expansion and renewal motions

Traits for Success

- Highly organized and systems-oriented
- Comfortable operating in fast-paced, ambiguous environments
- Empathetic to sales teams and operators — you’ve been “in the trenches”
- Strong communicator across teams and leadership levels
- Bias toward action and continuous improvement

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Apply on Kit Job: kitjob.ca/job/2g95io

📌 RevOps Manager (Ottawa)
🏢 TAG HR
📍 Ottawa