Apply on Kit Job: kitjob.ca/job/2g95b8

Drive the future of Support Engineering as a Technical Support Manager. Oversee a skilled team focused on solving complex technical problems, fostering collaboration, and refining processes effectively.

In this leadership role, you will manage a team of Support Engineers, mentoring them in technical skills and overseeing technical escalations. Your focus will be on shaping best practices while collaborating closely with Engineering and Product teams. By streamlining workflows, you will ensure that support systems scale with the business.

Key Responsibilities:



• Lead and mentor Support Engineers in technical areas • Oversee resolution of complex product issues • Build scalable processes for integrations and APIs • Collaborate with Engineering on escalations • Develop internal tools for efficiency

Requirements: • Proven experience in managing Technical Support Teams • Solid background in Software Engineering or similar roles • Familiar with bug prioritization and customer advocacy • Ability to operate effectively in ambiguous environments • Solid judgment in decision-making under pressure

Empower a team that shapes support systems while driving customer success through technical excellence. #J-18808-Ljbffr

Apply on Kit Job: kitjob.ca/job/2g95b8

📌 Technical Support Engineering Manager (Toronto)
🏢 Ashby
📍 Toronto