Apply on Kit Job: kitjob.ca/job/2g95ad

Drive incident management excellence as a ServiceNow ITSM Specialist. Leverage your ITSM expertise in a hybrid role while supporting continuous improvement in incident resolution processes.
In this vital role within the Infrastructure and Operations Team, you'll manage Incident Management activities aligned with ITSM standards. You'll utilize your ITIL Foundation certification and hands-on ServiceNow experience to enhance service delivery. Your collaboration with technical teams and stakeholders ensures effective incident resolution and contributes to ITSM best practices.
Key Responsibilities:
• Execute Incident Management activities per ITSM processes
• Build and maintain ServiceNow solutions and tools




• Coordinate major incident responses and stakeholder communication
• Monitor incident queues and generate operational reports
• Support ITSM process improvements and documentation
Requirements:
• 5+ years’ experience in IT operations or ITSM
• ITIL Foundation certification is mandatory
• Familiarity with SLA tracking and reporting
• Strong communication and collaboration skills
• Hands-on experience with ITSM tools
Elevate incident management practices while ensuring operational readiness in a agile IT service delivery environment.
#J-18808-Ljbffr

Apply on Kit Job: kitjob.ca/job/2g95ad

📌 Incident Management Specialist in ITSM (Toronto)
🏢 Canada Mortgage and Housing
📍 Toronto