Apply on Kit Job: kitjob.ca/job/2g9524

testRigor is an Inc 5000 fastest growing YC company which is listed on enables manual testers with the help of generative AI to not only build automation for their own manual tests but also generate code that matches those tests for enterprise projects. It is used by 70,000+ companies including Burger King, Cisco, Sheetz, etc.

Role Overview This is the most important role in the company responsible for the success of our customers. Helping our customers achieve their goals, understand the value of the product and its limitations, and explain how the product can help the broader company, are the main responsibilities. The main metric is NRR. We must figure out a way to keep NRR >101 and keep growing it consistently.

Responsibilities

Increase NRR

Setup transparent metrics, reporting and framework for data-driven decision making

Setup processes within the team and the company to get everything organized and moving smooth and fast

Manage small but quickly growing team of CSMs

Requirements

Experience increasing NRR

Experience as VP of Customer Success in a previous company





Experience working with technical customers like Engineering or QA

Experience building processes and metrics from scratch

Data-driven approach to improvement

Pick and manage the right tools for the job and drive other teams to get their part in them

All other things that VP of CS must do

What’s in it for you?

Equity Upside:

Join us in an extremely fast growing AI startup with a sizable equity stake.

Impact:

The opportunity to be a foundational leader and directly influence all the aspects of the company and have full green light on your initiatives.

Top Company:

Inc 5000 fastest growing company. We are backed by top-tier VCs in Silicon Valley including YCombinator.

Values:

We value speed, data-driven decisions, fun, and making the future better.

Seniority level Executive

Employment type Full-time

Job function Management and Manufacturing

Industries Software Development

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Apply on Kit Job: kitjob.ca/job/2g9524

📌 Vice President of Customer Success (Toronto)
🏢 testRigor
📍 Toronto