Apply on Kit Job: kitjob.ca/job/2g94xm

Elevate lead management as an Operations Specialist. Drive operational excellence in lead conversion and experience while working closely with a dedicated team in a collaborative setting.
This role, positioned in the Leads Engagement and Optimization team, emphasizes maintaining operational standards in lead management processes. You'll support Leads Coordinators with coaching on process adherence, while ensuring deliveries align with business goals. Your expertise will enhance both advisor and client experiences through effective training and ongoing guidance.
Key Responsibilities:
• Act as knowledge support for Leads Coordinators
• Coach and train on new initiatives
• Monitor escalations and provide guidance




• Champion lead operations processes and efficiency
• Analyze lead performance against key metrics
Requirements:
• 4+ years in customer service or operations
• Proficient in Excel, PowerPoint, and Salesforce
• Solid knowledge of lead management and marketing
• Excellent communication and problem-solving skills
• Ability to manage competing priorities effectively
Shape lead engagement by optimizing processes and supporting a team committed to operational excellence.
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Apply on Kit Job: kitjob.ca/job/2g94xm

📌 Lead Operations Specialist for Engagement (Toronto)
🏢 Sun Life
📍 Toronto