Onboarding and Implementation Specialist (Toronto)

Onboarding and Implementation Specialist (Toronto)

19 Apr
|
Globalfaces Direct
|
Toronto

19 Apr

Globalfaces Direct

Toronto

Oversee onboarding and implementation for successful program launches. Manage client milestones, field readiness, and technical execution while ensuring a positive experience for clients and stakeholders.
This role involves coordinating onboarding from kickoff to launch, partnering with Operations to align logistics, and collaborating with data teams for smoother implementations. You will also handle project timelines and documentation, mitigating risks and ensuring continuous improvement.
Key Responsibilities:
• Lead client onboarding from initiation to launch
• Confirm field readiness with Operations and leadership
• Coordinate technical setup with data and tech teams
• Facilitate handoffs to Customer Success Manager




• Maintain project timelines and onboarding documentation
Requirements:
• 1–3 years in onboarding or project coordination
• Relevant education in Marketing, Business, or related field
• Experience in agency or client-facing environments preferred
• Robust verbal and written communication skills
• Proficiency in project management tools like Asana or Trello
Utilize your organizational skills to drive seamless onboarding and implementation processes that align with client goals and ensure program success.
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📌 Onboarding and Implementation Specialist (Toronto)
🏢 Globalfaces Direct
📍 Toronto

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