Drive engagement and retention in the financial services space as a Relationship Manager. Focus on at-risk merchants while utilizing exceptional client service and negotiation skills to tailor solutions for retention.
This role is pivotal in managing communications with at-risk clients in a metrics-driven environment. You will leverage relationship management skills to identify tailored solutions that prevent client departures. Key accountabilities include navigating various technologies, providing analytical insights, and enhancing client experiences through value-added services.
Key Responsibilities:
• Manage calls for at-risk merchants with professionalism
• Build rapport and deliver bespoke solutions
• Utilize technology for client engagement
• Analyze issues and suggest product improvements
• Cross-sell to enhance merchant processing experiences
Requirements:
• Strong client service experience with escalated issues
• Sales negotiation proficiency
• Familiarity with MS Office and tech platforms
• Experience in the payments sector
• Account management expertise required
Utilize your skills to enhance client retention and engagement while delivering exceptional service in a agile environment.
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Apply on Kit Job: kitjob.ca/job/2g936r
📌 Merchant Services Relationship Manager (Toronto)
🏢 JPMorganChase
📍 Toronto
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