Join as a Senior Technical Architect and lead the way in AI contact center innovation. Leverage your expertise in a hybrid work setting focused on state-of-the-art solutions.
This role is central to crafting advanced solutions for contact centers, emphasizing AI integration and cloud technologies. Key qualifications include a solid background in architectural design and experience in multi-vendor environments. Your guidance will drive the success of numerous client engagements.
Key Responsibilities: • Develop and document innovative contact center architectures • Support deployment of AI and cloud-integrated solutions • Collaborate on functional and technical analysis • Lead engagement with project management teams • Provide project feasibility and effort estimations
Requirements: • Expertise in Genesys and AI systems integration • Experience in creating AI-focused contact center solutions • Familiar with cloud delivery frameworks • Solid customer interaction skills needed • Bilingual in French and English, spoken and written
Channel your architectural skills to redefine the landscape of contact centers through transformative AI solutions. #J-18808-Ljbffr
Apply on Kit Job: kitjob.ca/job/2g9299
📌 Senior Technical Architect for Contact Center Innovation (Mississauga)
🏢 Bell Canada
📍 Mississauga
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