- Responding to inquiries and processing incoming calls and orders
- Contacting current customers and identifying new products and potential up-selling
- Entering orders into the system and closing orders
- Sourcing materials for customers when currently not in stock
- Opening new accounts
- Maintaining knowledge base on current products and learning about new products
- Providing product information, pricing quotations, and follow-up on quotes
- Developing and maintaining positive customer relationships
- Ensuring that customers are satisfied with order taking, product, pricing, deliveries, and overall service
- Working closely with others to ensure customer needs are met
- Travel within the region is required
- Other duties as required
SKILLS AND COMPETENCIES
- Exceptional customer service
- Ability to warm up and develop instant rapport with potential customers, develop long term relationships and generate referrals from your customers
- Excellent interpersonal & communication skills, both verbal and written
- Impeccable organizational skills with attention to detail
- Time management & multitasking skills to serve several customers at the same time
- Self-motivated; able to function effectively both independently and as a member of a team
- Proven ability to learn quickly and work effectively in a fast-paced work environment
EXPERIENCE AND EDUCATION
- Minimum of two years’ sales experience (counter sales, inside sales, or outside sales) required
- Post-Secondary courses in Plumbing preferred
- Skilled in serving and negotiating with institutional and industrial purchasers, plumbing contractors, and the public
- Knowledge of the plumbing industry or a background in plumbing products would be considered an asset
- Acceptable Driver's Abstract required
- Valid driver's license is required
WHY WORK FOR US
- Company paid advantages
- Employee and Family Assistance Program (EFAP)
- Profit sharing
- RRSP match
- Personal Milestone Recognition Program
- Perkopolis Partnership
- Safety shoe reimbursement
- Employee Referral Bonus Program
- Employee discounts on in store purchases
OUR MISSION
Supplying the right solutions at the right time with our expert customer care throughout Western Canada.
OUR VISION
Be the preferred wholesaler by providing superior customer experiences.
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Final candidates will be required to undergo an assessment and security screening , including a criminal record check. Employment is subject to screening completion that is satisfactory to Bartle & Gibson.