Apply on Kit Job: kitjob.ca/job/2g91jc

Drive exceptional client satisfaction as a Technical Support Manager in a 24/7 SaaS environment. Lead a talented team to resolve complex issues and optimize support operations.

In this pivotal role, you will manage a dedicated support team, focusing on key operational strategies and team development. Recruitment, training, and performance evaluation will be essential to enhance skills within your team. Your role extends beyond management by actively engaging with clients to address escalations and ensure a superior support experience.

Key Responsibilities:



• Supervise technical support operations around the clock • Mentor and develop support staff for efficiency • Monitor key metrics and consumer feedback for growth • Collaborate with internal teams to address software challenges • Maintain up-to-date documentation and support resources

Requirements: • 10 years supporting client-centric SaaS services • Minimum 5 years of leadership in support roles • Solid skills in effective communication and relationship management • Adept at problem-solving in technical situations • Willingness to work across diverse project teams

Harness your skills to lead a dynamic team while contributing significantly to client satisfaction in a thriving support framework. #J-18808-Ljbffr

Apply on Kit Job: kitjob.ca/job/2g91jc

📌 Technical Support Leadership Role Focusing on Customer Success (Vancouver)
🏢 Global Relay
📍 Vancouver