- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Tourism and travel services management
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Travel agency
Responsibilities
- Co-ordinate activities with other work units or departments
- Establish work schedules and procedures
- Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
- Assist clients/guests with special needs
- Co-ordinate, assign and review work
- Hire and train staff in job duties, safety procedures and company policies
- Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
- Requisition materials and supplies
- Prepare and issue tickets and receipts
- Help customers plan travel time and routes
- Prepare boarding passes for passengers