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Let us welcome you home. Optima Living operates Independent Living, Assisted Living, Supportive Living, Long Term Care and Memory Care communities in Alberta and British Columbia. Our communities are among the best places to live in Western Canada.

Our Vision: For every person to feel at home.

We are truly supported by our credo: “Let us welcome you home.” At Optima Living, we honour our residents and advocate a person-centered approach where the resident is at the heart of all our endeavors.

Position Summary The Senior Director, Operations provides strategic and operational leadership across multiple seniors care locations in Calgary and Southern Alberta, driving performance excellence in financial management, resident care, and regulatory compliance. The role is accountable for the overall success of each location through the development and execution of short and long-term operational strategies, while fostering a culture of continuous improvement and service excellence. The ideal candidate is a dynamic, results-oriented leader with a proven track record in multi-site operations management within the seniors care or broader healthcare sector.

Reporting to the Chief Operating Officer Responsibilities & Accountabilities Strategic Leadership & Organizational Performance

Develop and execute strategies, deploy tactics to attain short and long-term financial and mission-critical operational goals

Implement operational processes, produce sustainable growth, and minimize risk

Monitor financial and operational metrics, measured against organizational objectives

Understand current market trends and competition

Financial Oversight & Resource Management

Oversee all aspects of day-to-day operations at each location, including finance, budget planning, sales and marketing

Manage budgets and monitor labour costs

Oversee the management of capital expenditure projects as undertaken by each location, plan projects in accordance with approved guidelines, and ensure expenditures meet cost projections and completion deadlines





Ensure optimum occupancy, revenue, and profitability for each location

Compliance, Quality & Risk Management

Ensure compliance with standards and regulations

Lead accreditation and audit compliance strategic processes

Conduct routine inspections of services provided at each location

Liaise with the clinical quality specialist to ensure sound clinical practices are implemented and maintained at each location

Resident Care & Service Excellence

Ensure each location delivers the highest level of care and attention to residents

Manage strong relationships with key stakeholders at Health Authorities, capital partners, families, residents, and the community at large

People Leadership & Human Resources

Lead by example through professional operations and communication

Evaluate performance of General Managers at each location

Support the leadership team at each location with Human Resources management

Stakeholder & Community Relations

Manage strong relationships with key stakeholders at Health Authorities, capital partners, families, residents, and the community at large

General Responsibilities

Frequent travel is required up to 50%

Qualifications & Experience

Minimum (8) eight years senior living and care industry experience as a senior leader

Completion of degree in Business Administration, Healthcare, Finance, or related discipline

Valid driver’s licence required for travel up to 50% of the time

Experience with unionized environment is preferred

Exceptional interpersonal and leadership skills

Superior organizational skills with the ability to work in a rapid-paced environment

Superior oral and written communication skills, fluently in English

Demonstrate the ability to prioritize and problem solve

High integrity and a strong sense of ethics as well as the ability to handle sensitive information with tact and discretion

Strong computer literacy skills

Strong financial acumen is required

Conditions of Employment

Clear Police Information Check

Clear Vulnerable Sector Check

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Apply on Kit Job: kitjob.ca/job/2g91bg

📌 Senior Director, Operations (Calgary)
🏢 Optima Living
📍 Calgary