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Eligibility

- Current work authorization for Canada is required for all openings.
- You will be working on a hybrid schedule as part of Fidelity’s dynamic working arrangement.
- This is a regular, full-time opportunity.
- The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the recent Mississauga office at 3 Robert Speck Parkway.

Job Summary

The Product Support Specialist works closely with the Investment Analysts and is responsible for the following tasks:

- Building, updating and enhancing presentations and communications for Portfolio Managers and senior leadership, ensuring clarity of narrative and accuracy of investment insights.
- Performing data quality reviews and maintaining fund updates, including MRFPs (management reports of fund performance), QFRs (quarterly fund reviews), and materials for the sales team – ensuring content messaging aligns with strategy and performance drivers.
- Identifying and implementing solutions which improve efficiency and effectiveness through process simplification and automation.
- Partnering with Investment Analysts to support the production of fund update materials – contributing perspective and verifying the consistency of fund narratives.
- Supporting Product Directors on ad-hoc product information requests and targeted data analysis.
- Acting as the primary product content manager, coordinating and submitting required material in a timely fashion for marketing and compliance review and approval process.
- Overseeing regulatory reviews through data analytics for the Product Research Team, including Fund risk, category analysis and Fund Fact data reviews.

Qualifications





- University degree or equivalent work experience.
- 1‑3 years of financial services experience, preferably with investment product experience.
- Strong interest in developing product expertise and understanding how investment strategies translate into client outcomes.
- Understanding and demonstrating curiosity for investing.
- Proven ability to analyze, condense and communicate around large sets of data.
- Excellent organizational skills.
- Excellent communication skills, both verbal and written.
- Ability to work well independently, as well as within a team, in a fast‑paced environment.
- Strong proficiency in MS Suite, including Microsoft Excel and PowerPoint.
- Bilingualism (French/English), both verbal and written, is an asset.
- Strong knowledge of VBA and Python is an asset.

Core Competencies

- Strong relationship management skills.
- Strong project management skills.
- Close attention to detail and a high level of accuracy.
- Ability to multi‑task and handle multiple priorities at any given time.
- An cutting-edge and creative attitude.
- Ability to contribute to good working relationships among team members and across different groups.

Total Rewards

- Base Salary and Discretionary Performance Bonus — a competitive annual range of $79,000 to $101,000, based on your experience and qualifications.




- RRSP Contribution — After 6 months of employment, we invest in your future with an RRSP contribution, no employee matching required.

Benefits

- Flexible working arrangements.
- Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you.
- Comprehensive health benefits that start on your first day, with 100% employer‑paid premiums, which include up to $5,000 annually for mental health services and therapy.
- Parental leave top‑up to 100% of your salary for a period of 25 weeks.
- Up to $650 for home office equipment.
- Generous time off policy, including two paid days annually to volunteer at a charity of your choice.
- Diversity and inclusion programs, including an active network of Employee Resource Groups.
- Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation.

EEO Statement

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally‑protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at

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Apply on Kit Job: kitjob.ca/job/2g91ar

📌 Product Support Specialist (Toronto)
🏢 Fidelity Canada
📍 Toronto