Apply on Kit Job: kitjob.ca/job/2g91a7

Elevate customer satisfaction as a Billing Support Specialist. Engage confidently with customers to resolve billing inquiries while driving subscriptions and retention in a supportive workplace.
In this essential role in the Customer Success department, you’ll address billing concerns through effective communication. Your expertise will be vital in fostering long-term success by guiding customers through potential cancellations and identifying solutions. This position emphasizes proactive engagement and collaboration with cross-functional teams to enhance customer experiences and drive positive outcomes.
Key Responsibilities:
• Respond to customer inquiries via phone, chat, and email
• Lead retention-focused conversations, guiding customers toward solutions




• Investigate root causes behind cancellations proactively
• Collaborate with teams to enhance customer experience
• Adapt to new tools and processes in a dynamic setting
Requirements:
• Experience in high-volume customer environments
• Strong verbal and written communication skills
• Proven ability to influence customer outcomes
• Problem-solving and resolution skills
• Proficiency with cloud-based software systems
Drive customer success through exceptional billing support and become a key player in customer retention and satisfaction!
#J-18808-Ljbffr

Apply on Kit Job: kitjob.ca/job/2g91a7

📌 Customer Retention Billing Specialist (Kitchener)
🏢 Jobber
📍 Kitchener