Apply on Kit Job: kitjob.ca/job/2g90yh

Join to apply for the Infrastructure and EUC Specialist role at Yoplait Liberté Canada .

The IT Infrastructure and EUC Specialist plays a critical hands-on role in supporting and maintaining the organization’s IT infrastructure and end-user services. Reporting to the Infrastructure and EUC Manager, this role provides Level 1/2 technical support, ensures the stability of local systems, and contributes to delivering a secure and productive digital workplace. The Specialist works closely with both users and global IT teams to maintain high service levels and system reliability.

Key Responsibilities

Infrastructure Support

- Assist in maintaining and supporting local IT infrastructure, including servers, networks, cloud platforms, and backup systems
- Monitor system health and performance; troubleshoot and escalate infrastructure issues as needed
- Implement standard infrastructure procedures under the guidance of the manager

End-User Computing (EUC)

- Deliver Level 1 / 2 support for end-user hardware and software issues escalated from the service desk
- Support the provisioning, deployment, and management of end-user devices (PCs, laptops, mobile devices, peripherals)
- Assist in managing endpoint configuration, software distribution, and patching processes

Service Operations

- Follow ITIL-based processes for incident, change, and request management using ITSM tools (e.g., ServiceNow,



Jira)
- Collaborate with the Level 1 Service Desk to ensure effective ticket resolution and user satisfaction
- Contribute to documentation of support procedures, technical guides, and knowledge base articles

Security and Compliance

- Ensure compliance with endpoint security, data protection, and IT policies
- Support implementation of technical controls aligned with cybersecurity standards
- Assist with user access management and device encryption

Qualifications

- Degree or diploma in Information Technology, Computer Science, or related field
- 3–5 years of experience in IT support, infrastructure, or EUC roles
- Solid understanding of Windows environments, Active Directory, networking basics, phone systems, RDS, and cloud platforms (Azure or AWS)
- Familiarity with ITSM/ITIL tools and processes
- Strong problem-solving, troubleshooting, and interpersonal communication skills

Certifications

- CompTIA A+ or Network+
- Microsoft Certified: Modern Desktop Administrator Associate
- ITIL v4 Foundation
- Azure Fundamentals or AWS Cloud Practitioner (a plus)

Seniority level

- Associate

Employment type

- Full-time

Job function

- Information Technology

Industries

- Dairy Product Manufacturing and Food and Beverage Manufacturing

#J-18808-Ljbffr

Apply on Kit Job: kitjob.ca/job/2g90yh

📌 Infrastructure and EUC Specialist (Brampton)
🏢 Yoplait Liberté Canada
📍 Brampton