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Job Description Reporting to the Leader, National Casualty and Bodily Injury Claims, you have a track record of progressively challenging claims handling. You will be accountable for the investigation, negotiation and settlement of Senior Third Party Bodily Injury and Casualty claims. This includes Automobile, Homeowners, and Commercial third party claims. You are motivated by a challenge and strive to continually develop yourself and others. You actively support change and seek to improve. You have effectively managed a portfolio of Casualty and Bodily Injury claims of increasing complexity. You continually support the Team environment and raise your hand to assist others including mentoring junior team members. You have a desire to be part of a diverse, highly engaged and high-performance team.

What Can You Expect

Reporting to the Team Leader, Casualty, you are accountable for managing a portfolio of Senior Bodily Injury, Casualty, and General Liability Claims.

Engage all stakeholders in the effective management of a claim including underwriting and senior leadership

Confirming policy coverages, investigating claims to determine liability and quantum. Maintaining detailed file records.

Attending/participating in mediations, pre-trials and settlement initiatives.

Settle claims directly with claimants and with Plaintiff’s Counsel.

Direct and Instruct Defence Counsel.

Mentoring of junior team members

Professional, friendly, and courteous in all interactions, whether with customer, co-workers or vendors

Perform well in a busy operation and remain calm under pressure

Strive to continually push the boundaries of your adjusting experience and personal learnings

Team player adaptable to changing environment

Solid written and verbal communication skills

Ability to work independently

What Do You Bring

University degree, a college diploma or the CIP designation

Comfortable and experienced working on Ontario auto BI and CGL claims





Minimum 3 years of claims handling experience in Bodily Injury/Casualty Litigation

Notable Commercial General Liability Claims handling experience, both Bodily Injury and Property damage.

Professional, friendly and courteous in all interactions, whether with customers or co-workers

Perform well in a busy operation and remain calm under pressure

Team player adaptable to a changing environment

A passion for coaching and mentoring junior staff

You’re dependable with strong interpersonal skills

You have strong communication skills

You’re focused on building engagement and culture

Proficient in MS Office and strong computer skills

Bilingualism in both English and French is an asset

Licensed in multiple provinces is an asset

Atlantic licensing an asset

Salary Range: $59,300 - $109,200

About Us Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.

What’s in it for you?

Hybrid work schedule for most roles

Company share ownership program





Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Pension and savings programs, with company-matched RRSP contributions

Paid volunteer days and company matching on charitable donations

Educational resources, tuition assistance, and paid time off to study for exams

Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents

Wellness and recognition programs

Discounts on products and services

Go ahead and expect a lot — you deserve it. It’s better here — but don’t take our word for it. Definity was named by Great Place to Work ® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

Background checks This role requires successful clearance of background checks (including criminal checks and leadership references).

About The Team Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

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Apply on Kit Job: kitjob.ca/job/2g8zrz

📌 Senior Claims Adjuster- Bodily Injury/Casualty- Ontario (Mississauga)
🏢 Definity
📍 Mississauga