Enhance IT operations as a Senior Advisor specializing in incident and problem management (ITSM). Lead continuous improvement in performance and stability through ITIL best practices and team-oriented efforts with support teams.
This senior role encompasses operational management of incidents and problem coordination within complex IT environments. You will optimize ITSM processes focusing on service quality and operational maturity. Key responsibilities include supervision of support teams and rigorous follow-up on problem resolutions.
Key Responsibilities:
• Lead incident management ensuring SLA compliance
• Coordinate problem management with thorough follow-ups
• Supervise incident flow and support team capacity
• Manage escalations for major incident resolutions
• Conduct root cause analyses for recurring incidents
Requirements:
• Minimum 8 years in information technology
• Significant experience in incident and problem management (ITIL)
• Background in complex IT environments, especially ERP
• Familiarity with large-scale organizations
• Knowledge of SAP environments preferred
Implement your expertise to drive effective incident management and contribute to enhanced ITSM practices.
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Apply on Kit Job: kitjob.ca/job/2g8zny
📌 Senior IT Incident and Problem Advisor (Quebec City)
🏢 LGS, an IBM
📍 Quebec City
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