Apply on Kit Job: kitjob.ca/job/2g8z2e

Drive quality assurance in wireless operations as a key specialist. Use your analytical skills to evaluate calls and emails, enhance processes, and support various transformational projects within a dynamic remote team.
This role seeks a Quality Assurance Support member with expertise in auditing communications and implementing training for agents. You will analyze operational quality, provide customized coaching, and identify process improvements. Key responsibilities include validating contract implementations and managing documentation, all while contributing to the team's overall success.
Key Responsibilities:
• Evaluate and audit communication quality for calls and emails
• Develop training for new and existing agents
• Support projects as a subject matter expert




• Offer coaching based on audit trends
• Validate contract implementation accuracy
Requirements:
• Bilingual in French and English preferred
• Solid understanding of wireless billing systems
• Proficiency in Microsoft Excel, Outlook, Word, and PowerPoint
• Minimum 2 years of experience in a related field
• Excellent communication skills and leadership attributes
Make a significant impact through your analytical mindset and communication skills, driving quality improvements in the wireless operation's quality assurance landscape.
#J-18808-Ljbffr

Apply on Kit Job: kitjob.ca/job/2g8z2e

📌 Quality Assurance Specialist in Wireless Operations with Remote Flexibility (Calgary)
🏢 Bell
📍 Calgary