Apply on Kit Job: kitjob.ca/job/2g8yun

Lead high-impact customer engagements as a Crisis Management Specialist. Oversee critical situation responses, ensuring clarity, coordination, and confidence throughout the resolution process.
In this pivotal role, you will guide customers and internal teams through complex challenges. Your technical understanding combined with business insight will allow you to influence outcomes and protect customer trust. Continuous improvement initiatives will be vital as you drive processes that enhance organizational resilience and performance.
Key Responsibilities:
• Act as central coordinator during critical events
• Communicate proactively with stakeholders
• Align teams swiftly to minimize disruptions
• Build crisis management plans for readiness
• Lead post-incident reviews for improvement
Requirements:
• 10+ years in crisis or escalation management
• Solid technical literacy in cloud/SaaS environments
• Proven skills in managing high-pressure situations
• Excellent communication across technical teams
• Experience in leading cross-functional initiatives
Utilize your expertise to enhance customer experiences and improve accountability under pressure.
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Apply on Kit Job: kitjob.ca/job/2g8yun

📌 Crisis Management Specialist (Ottawa)
🏢 Qlik
📍 Ottawa