Drive the design and delivery of high-quality virtual care services as a Service Design & Delivery Manager. Focus on translating service strategies into scalable workflows while enhancing user experience across various platforms.
In this individual contributor role within the Clinical and Customer Support Operations Centre of Excellence, you will implement and scale virtual care services. Your work will involve aligning cross-functional teams to ensure consistent delivery of care, improving operational readiness, and integrating feedback from providers and clients. This is a key role for enhancing patient and provider experiences through innovative service implementations.
Key Responsibilities:
• Design scalable workflows and provider-facing processes • Support rollout of new services with AI tools • Drive cross-functional alignment for quality experiences • Develop strategies to enhance CCSO service delivery • Monitor key performance metrics for services
Requirements: • 3+ years in health-tech or related fields • Experience executing cross-functional initiatives • Strong analytical and systems thinking skills • Excellent communication and presentation capabilities • Familiarity with virtual care environments is beneficial
Utilize your expertise to elevate patient and provider workflows through cutting-edge service design and effective cross-team collaboration. #J-18808-Ljbffr
Apply on Kit Job: kitjob.ca/job/2g8ykj
📌 Virtual Care Service Delivery Manager (Toronto)
🏢 Maple (getmaple.ca)
📍 Toronto
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