Apply on Kit Job: kitjob.ca/job/2g8yi8

Oversee training programs and champion service excellence in a luxury hospitality setting. Collaborate with leaders and utilize guest insights to enhance operational performance and drive strategic goals.

As a Director of Operational Excellence, you'll be responsible for implementing service improvement initiatives based on thorough feedback analysis. You will chair committees, coordinate training for various departments, and ensure that departmental leaders are equipped to meet their operational goals. This role requires a strategic mindset and a commitment to guest satisfaction.

Key Responsibilities:



• Lead the Service Excellence Committee and monthly meetings • Support Department Heads with ongoing training initiatives • Analyze guest satisfaction drivers and performance data • Develop comprehensive training materials aligned with standards • Engage actively during peak operational times

Requirements: • Minimum 5–7 years in a similar leadership role • Experience in training and service excellence • Strong knowledge of luxury standards like Forbes and AAA • Exceptional presentation and facilitation abilities • Highly organized with a focus on continuous improvement

Elevate the guest experience through effective training and strategic operational initiatives in a prestigious hotel setting. #J-18808-Ljbffr

Apply on Kit Job: kitjob.ca/job/2g8yi8

📌 Operational Excellence Director in Hospitality (Vancouver)
🏢 AccorHotel
📍 Vancouver